You have 14 days from the day you receive your order to return items purchased via www.wilen.dk or instagram @wilen_store
If you wish to return an item by post, please register your return through our return portal.
In the return portal, you can register your return, purchase your return shipping label and access your QR code.
Please complete the return form included with your order and place it inside the parcel before returning it.
Items must be returned in the same condition as received, with no signs of use or wear and with all original tags attached. Please make sure the parcel is securely packaged.
UNCLAIMED PARCELS
If a parcel is not collected from the parcel shop and is returned to us, the return shipping cost charged to us by the carrier will be deducted from your refund.
RETURNS IN STORE
Online and Instagram orders can also be returned directly in our store within 14 days of receiving your order:
Wilén Store Nørrebrogade 106, st. th. 2200 Copenhagen N
If you return your order directly in store, you do not need to register the return through our return portal beforehand.
Please bring your order number, receipt or provide your Instagram username so our staff can locate your purchase.
REFUNDS
Once we have received and approved your return, the refund will be issued to the same payment method used for the original purchase.
Please note that it may take up to 24 hours for the refund confirmation email to arrive. We recommend checking your spam folder if you have not received it.
PURCHASES MADE IN STORE
Items purchased in our physical store can be exchanged for another item or returned for store credit within 7 days of purchase.
We do not offer refunds on purchases made in our physical store.
The item must be unused, in its original condition and with all original tags attached. A valid receipt must always be presented.
Gifts purchased in store can be exchanged for another item or store credit within 7 days from the date the gift was given, provided that the item is unused and has a valid exchange tag.
CLAIMS / FAULTY ITEMS
If you experience a fault or defect with an item, please contact our customer service team at customer@wilen.dk and include your order number or receipt, photos of the issue and a short description.
All claims are handled by our customer service team and not by our in-store staff. Please therefore contact us by email before bringing the item to the store.
